The video does not play. What can I do?
Please check if you meet the system requirements. All system requirements are listed here.
We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
Should you meet all requirements but the video does not play anyway, please contact us here. You can help us reply quickly and efficiently by explaining exactly which error you are experiencing. You are also welcome to send us a screenshot/a photo of the error.