FAQ Streaming

Questions about streaming?

What are the system requirements?
How can I watch on my TV?
The video does not play. What can I do?
My payment did not go through. What can I do?
I have a voucher code. How can I redeem it?
How much time do I have to watch after a purchase?
What is a Bundle?
I forgot my password. What can I do?
I would like to delete my OUTDOOR CINEMA account. How?
My question has not been answered. How can I contact?

What are the system requirements?

The video player will work with the following devices, systems and browsers:

Device	Operational system	Browser
PCs	Windows 7 or later version	Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer*, Opera
Mac	OSX 10.12 or later version	Google Chrome, Mozilla Firefox, Safari, Opera
Android Tablet and Android Smartphone	Android 6.0 or later version	Google Chrome
Ipad and IPhone	iOS 11.2 or later version	Safari

*The Internet Explorer will not be supported under Windows 7 anymore.
Please use the latest version of your chosen browser.
Due to digital rights restrictions, playback via Linux systems is not possible.

How can I watch on my TV?

Google Chromecast: You can chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.
AirPlay: You can play content from Apple devices on your AppleTV or other compatible TVs via AirPlay. The video player will work on AppleTV devices of Generation 3 or later.
HDMI: The video will also play on your TV when connected via a HDMI cable to your PC or Mac. Please note that both devices need to support HDCP (High-bandwidth Digital Content Protection).

The video does not play. What can I do?

Please check if you meet the system requirements. All system requirements are listed here.
We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Should you meet all requirements but the video does not play anyway, please contact us here. You can help us reply quickly and efficiently by explaining exactly which error you are experiencing. You are also welcome to send us a screenshot/a photo of the error.

My payment did not go through. What can I do?

Should you have received an error message during a payment intent or have not received access to the film after your payment, please contact us here. You can help us reply quickly and efficiently by explaining exactly which error you experienced.

I have a voucher code. How can I redeem it?

Choose the product you would like to buy. Create an OUTDOOR CINEMA account or sign in to an existing one. During the payment process, choose the option “I have a voucher code”. In the text field, enter your code, click „Redeem“ and then “Confirm”.

How much time do I have to watch after a purchase?

Each film program has a rental period of 7 days. The rental period will only start when you have first played the video. This also applies to Bundles: If you chose a Bundle, each program will be available for watching from the day of its first release. However, the 7-day rental period will only begin with the first play of the video.

What is a Bundle?

A Bundle includes several films or programs which you will be able to access automatically after purchasing the bundle. The Banff Centre Mountain Film Festival World Tour 2023 offers you a 2 in 1 Bundles that include 2 programs.

I forgot my password. What can I do?

Click „Log in“ and then click on „Forgot your password?”.

I would like to delete my OUTDOOR CINEMA account. How?

If you would like to delete your OUTDOOR CINEMA account, please send us an email at info@outdoor-cinema.net (German or English). Please consider that you will lose access to all media you rented or purchased on OUTDOOR CINEMA after deletion.